Robert Carder Shoes

Family Footwear Specialists

FAQs and Helpful Information

Basic Size and Fitting Guide

Children's sizes

Children's feet are not fully formed until they're in their late teens. Until then they need properly fitted shoes that give their feet room to grow healthily and happily. We recommend you visit us in-store with your child so they can have their shoes individually fitted by one of our trained fitters.

Adult sizes

We offer women's styles from sizes 3 to 9, and men's styles from sizes 5 to 13. If you are unsure of your shoe size, we always recommend you visit us in-store to be professionally measured. However, if you simply need to know how UK adult shoe sizes correspond to their European and US counterparts, the tables below may help.

Width fittings

The width of your feet is as important as the length when it comes to finding the right pair of shoes.

For women, our adult styles come in a standard D fit. In addition, we also offer a selection of wider styles in an E fit or EE fit.
For men, our adult styles come in a standard G fit. In addition, we also offer a selection of wider styles in an H fit.
For boy's and girl's we offer a choice of fits from E to H.

Shoe sizes

First Shoes Experience: what shall I expect?

Their first shoes are a milestone in any child's life, and we are here to make that special moment even more memorable with our First Shoes Experience.

When you visit us you'll be greeted by a trained fitter who will make sure the right First Shoes are fitted for your child's stage of development - cruising, crawling or walking. We will use a specially designed measuring gauge to check the length, width and depth of your child’s feet – these are all vital in making sure that their shoes fit well. But measurement is only a guide – the most important part is checking the shoes when they’re on the foot. Our trained shoe fitters will do a six-point check to ensure the shoe fits properly.

When you've made your choice, you'll be given a keepsake photo of your child in their First Shoes, a photoframe and a fit check reminder card for you to keep track of how quickly your little one is growing!

Fit Check Service

Regular check-ups for fit are important. So we'll happily carry them out free of charge, with absolutely no obligation to buy. And if your child doesn't need new shoes, we'll tell you.

Gift Vouchers

We sell £10 and £20 Robert Carder Shoes gift vouchers which are available to purchase in store.

Ordering Shoes

If we don't have the size or colour you want in stock, we can usually order it for you to pick up in store. Similarly, if you've seen a style made by one of our brands elsewhere, we can often order that for you too. If in doubt, please ask!

Returns Policy

If you're not happy with your shoes, you can return them for a full refund within 14 days of receipt (7 days for sale items). Items must be unworn and in their original condition, and you must have your receipt as proof of purchase.

Please note, towards the end of our sale, when shoes are priced at half price or below, only exchange or credit note will be issued (if returned within 7 days). On final reduction purchases, no returns are accepted.

Tamba Member's Discount

We offer members of Tamba (the Twins And Multiple Births Association) 10% off shoe purchases until the age of 16 years.

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